Scripter360 Support
We're here to help with the phone and computer apps.
Contact us
In the app: tap ☰ → Support (phone), or Help → Contact Support (computer). Your request and our replies stay in the app, and you can attach screenshots.
By email: support@scripter360.com
We usually reply within one business day.
Email supportFrequently asked questions
How do I use the same workspace on my phone and my computer?
Keep your workspace file in iCloud Drive, Google Drive or Dropbox. On the computer, open it as usual; on the phone, tap ☰ → Open workspace and choose the same file. Both devices then work on the same file.
Do I need the internet to write on my phone?
No. Your changes are kept on the phone and saved to the workspace file when it can be reached again. In the Files app, choose “Keep Downloaded” for the folder so it also opens without internet.
What if I change the same document on two devices?
Scripter360 brings both versions together. Only a document changed in both places asks you to keep both, keep yours or keep the other one — nothing is lost.
Where is my writing stored?
Only in your own workspace file, on your devices or in your own cloud storage. Scripter360 does not keep your writing on its servers.
Why can’t I export or print a book on my phone?
The phone app is for writing and organising. Compile, export (PDF, Word, e-book), printing and the book tools are in the Mac and Windows app.
How does the free trial work?
On the computer: download the app, sign in and verify your email, and you get 14 days free with no card needed. Subscribe any time from the strip at the top. On iPhone and Android, each plan has a 14-day free trial through the App Store or Google Play; you're charged when it ends unless you cancel before then. If a trial or plan ends, your work stays yours: everything still opens, reads and exports; writing needs a plan.
How do I cancel my subscription?
If you subscribed in the app, cancel in your App Store or Google Play subscriptions. If you subscribed on scripter360.com, cancel from your account there. Your plan keeps working until the end of the period you paid for.
How do I restore my purchases?
On your phone, tap ☰ → Billing and Subscription → Restore purchases, signed in with the same Apple ID you bought with.
How do I delete my account?
Tap ☰ → Profile → Delete Account (phone), or Settings → Account (computer). Your workspace files are not affected; they stay on your devices.
Is my writing used to train AI?
No. Review with AI only sends the text you choose to review, and it is not used to train AI models or kept by Scripter360.